General Electric Capital Information Services (now known as Genpact) is the GE service center, based in India. Need: improve the English training of GECIS call center agents. Solution: extensive needs analysis, curriculum development project and pilot, new assessment instrument, and a train-the-trainer module. Download a PPT photo slideshow at the very bottom of this page. The handouts and slide shows on the Resources pages about Needs Assessment and English for Telephone Calling Centers are largely based on this engagement.
Center for English Language Learning, University of North Alabama
A relatively new intensive English program at UNA was seeking accreditation by the Commission on English Language Program Accreditation (CEA). Need: meet ten reporting standards required by CEA to receive full accreditation. Solution: in-service training workshops for teachers, formative teacher observations, development of formative and summative evaluation instruments, assistance in recruiting a new director, refinement of mission statement.
Laureate Education, Inc.
Laureate owns and operates twenty-five universities in fifteen countries around the world. Need: develop a comprehensive program to help universities around the world benefit from a coherent approach to teaching English as a foreign language for their 100,000 students. Solution: assistance in recruiting a director of English Learning programs, development of a Request for Proposals for solutions in the areas of teacher recruitment, teacher training, placement testing, online and on-site instruction, study abroad programs, teacher and student certification.
American Association of Intensive English Programs
AAIEP is an organization that represents the needs of IEPs in the United States. Need: to set goals and direction for the future. Solution: Facilitation of strategic planning process for the Board, with development of strategic areas, long-term outcomes and SMART goals to meet targeted objectives.
General Electric Corporate Audit Staff
GE’s Corporate Audit Staff is a crack team of 300 young leaders from forty countries who spend two years traveling all around the world and solving problems in teams. Need: improve intercultural communication in global teams. Solution: Development and facilitation of intercultural communication workshops as part of staff conferences. Development and implementation of intercultural communication component as part of staff orientation. Individual coaching on English language needs.